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Line Time

When Your Sales Pitch Has Stalled, Break Out This Curveball

Here’s a line that reframes the conversation yet shows you’re listening to the client.

Published

3 years ago

on

July 29, 2021

By

Big Picture Staff BIG PICTURE August 2021 Issue

“As you said, that’s not the most important factor in your decision.”

when to use it? When a sales pitch has stalled, this phrase is a great way of reframing the conversation while showing you’re listening carefully to the client. Example: “Great. Let’s go back to the last one I showed you,” Joe suggests. “It isn’t the cheapest, but as you said, that’s not the most important factor in your decision.”

SOURCE: Renée Evenson, Powerful Phrases For Effective Customer Service: Over 700 Ready-To-Use Phrases And Scripts That Really Get Results

Related Topics:line time sales

Big Picture Staff

Big Picture magazine has been serving wide-format printing professionals for more than 25 years, providing business-specific content to help boost bottom lines through its industry-leading magazine, website, email bulletins, Brain Squad and social media channels.

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