Words of wisdom from The Coward’s Guide to Conflict.
It’s a better, more uplifting way of saying a mere “yes.”
But only say them if you’re absolutely sure you can fix whatever the problem is.
But hopefully you won’t be saying them often.
It might give them the wrong impression.
It can be your go-to line when you want to end the discussion.
Keep them close by after you name a specific product feature or use technical jargon.
It will help both parties focus on commonalities instead of their differences.
They’ll help you avoid an adversarial scenario.
It’ll work in pretty much any situation.
Get the most important news and business ideas from Big Picture magazine's news bulletin.
