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What to Say When Evaluating a Sensitive Employee’s Work

Here’s a good line to encourage better performance while keeping the interaction positive.

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“What I like about your (idea, work, behavior) is… What would make me like it even more is…”

why to use it: When you’re dealing with a particularly sensitive employee and you want to keep the interaction positive, so they don’t get defensive.

how to say it: Give meaningful, specific examples of what you like, and explain why you like these points. Then deliver the follow-up (“What would make me like it even more… ”), which will encourage better work.

SOURCE: Caroline Webb, author of How to Have a Good Day: Harness the Power of Behavioral Science to Transform Your Working Life

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