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Ask Your Client This 6-Word Question If the Conversation Is Getting Heated

It will help both parties focus on commonalities instead of their differences.




when to use it: If a conversation or negotiation is getting out control, use this phrase to refocus on agreement. When people feel threatened, they tend to focus exclusively on areas of disagreement.

why? It’s remarkable to see parties who agree on 90 percent of an issue obsess over and even magnify the 10 percent they disagree about. You can profoundly change the tone of a conversation by stopping this pathological divisiveness with a request to pause. Then deliberately, slowly, and sincerely, you can enumerate common interests, beliefs, or histories.

SOURCE: Joseph Grenny, Harvard Business Review

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Interior Décor and Textile Printing: What Equipment Do You Need?

The First Installment of the new Interior Décor and Textiles Webinar Series, Bridging the Gap Between Commercial Peel-and-Stick Wall Graphics & Professional Home Décor, focuses on the technology used for these applications. Our expert panel of speakers cover topics such as what equipment to purchase, what to look for when purchasing, and the various applications you can offer with the equipment you currently have. Watch the first episode, sponsored by TVF, above.

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