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6 Words to Say to Clients Who Drive Hard Bargains

They’ll help you avoid an adversarial scenario.

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“I wish we could do that…”

when to use it: With a customer who is trying to negotiate a better price or one who is asking for an unreasonable allowance for an error.

why? Instead of creating an adversarial scenario, these words compliment a customer for his intelligence. Do they always work? No. But they work frequently enough to remember.

SOURCE: Rick Segel, Retail Business For Dummies

Big Picture magazine has been serving wide-format printing professionals for more than 25 years, providing business-specific content to help boost bottom lines through its industry-leading magazine, website, email bulletins, Brain Squad and social media channels.

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