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You Can’t Close the Deal If You Talk in Negatives and Absolutes

Words of wisdom from The Coward’s Guide to Conflict.
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1 year ago

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Avoid Negatives and Absolutes as They Shut Down Communication

Here are a few examples, along with suggested replacements. Negative: “Why can’t you …” Positive: “What if we …” Negative: “I hate it when …” Positive: “Wouldn’t it be better if …” Negative: “You always say …” Positive: “I’ve heard you say…” Absolute: “Nothing ever gets done.” Non-absolute: “At times, there have been problems getting things done.” Absolute: “We must do it this way.” Non-absolute: “Here’s a good idea to consider…”

Source: The Coward’s Guide to Conflict by Dr. Tim Ursiny

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