Line Time

You Can’t Close the Deal If You Talk in Negatives and Absolutes

Words of wisdom from The Coward’s Guide to Conflict.

Published

3 months ago

June 14, 2023

Big Picture Staff Big Picture March-April 2023

Avoid Negatives and Absolutes as They Shut Down Communication

Here are a few examples, along with suggested replacements. Negative: “Why can’t you …” Positive: “What if we …” Negative: “I hate it when …” Positive: “Wouldn’t it be better if …” Negative: “You always say …” Positive: “I’ve heard you say…” Absolute: “Nothing ever gets done.” Non-absolute: “At times, there have been problems getting things done.” Absolute: “We must do it this way.” Non-absolute: “Here’s a good idea to consider…”

Source: The Coward’s Guide to Conflict by Dr. Tim Ursiny

Related Topics:line time

click to Comment(Comment)

Up Next

Here’s A Better Way to Say “No Problem”

Don't Miss

Say These 5 Words to Eliminate Employee Excuses

Big Picture Staff

Big Picture magazine has been serving wide-format printing professionals for more than 25 years, providing business-specific content to help boost bottom lines through its industry-leading magazine, website, email bulletins, Brain Squad and social media channels.

Printvinyl Scored Print Media

New Printvinyl Scored wide-format print media features an easy-to-remove scored liner for creating decals, product stickers, packaging labels, and more. The precision-scored liner, with a 1.25” spacing on a 60” roll, guarantees a seamless and hassle-free removal process.