Brainstorm

Here’s How to Impress Clients with Your Phone Etiquette

Good phone manners are essential to building a rapport with prospective clients.

Published

5 months ago

May 1, 2023

Big Picture Staff Big Picture May-June 2023

Putting your best voice forward is about more than just speaking slowly and enunciating clearly. Tone of voice is critical. The person on the other end will know whether you care, and you should take opportunities to suggest solutions for problems whenever possible. You might also consider standardizing on a certain wording and tone for answering your shop phone. Have team members practice with one another until you’re proud of what you hear.

Source: Blogger Kare Anderson (sayitbetter.com)

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