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True Tales

I Went Behind the Client’s Back to Save Her from Herself

If you’re looking for proof the customer isn’t always right, here it is.




The Customer Is Not Always Right

We had a customer come in to get a parting gift for a long-time employee. She asked my opinion on what would look good using acrylic. I suggested what I would do and what I thought would look good. She said she didn’t like that and went a different way. We sent her a proof. After she approved the artwork, I changed the way it would be supported and didn’t tell her. She came in to pick it up and was very pleased.

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