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Just 14% of Wide-Format Printers Include a Personal Thank-You When Shipping Products

Do you or don’t you? Others follow up with clients in different ways.

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QUESTION:

Do you include personal messages/thank you notes when shipping finished products?

YES: 14%

  • We write personal thank you notes to each client. — Christine Walsh, Alpha Graphics

  • We package in our own boxes and place life savers in just about every order. — Tommy Melendez, Master Graphics NYC

NO: 86%

  • We deliver and install the art we print, but often bring a little Fresh Artists’ swag as a gift to the boss, like a 1000-piece jigsaw puzzle with a piece of our art collection on it. — Barbara Chandler Allen, Fresh Artists
  • If we were shipping to end users, we may consider this, but most of the time our product is going to another installer. Though, it might not be a bad idea to send something to a sub-installer to offer suggestions and contact info for judgement calls. — Rob Matthews, M3

  • Time does not allow, but I always try to say hi if someone is coming by to pick up in person. — Ryan Clark, Direct Edge

  • No, but what a great reminder that my shop should be doing this! — Malcolm Gieske, IDWraps.com / Identity Group
  • No, but we send a thank you letter after the wrap has been completed. — Trey Matula, Picture This Wraps and Graphics
  • We send emails with a request on how the project went: What are potential areas of improvement and how was it to work with my staff? — Brian Hite, Image Options

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