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Woulda Coulda Shoulda

Some Customers Are Just Impossible to Deal With

Difficult as it may be, you should make sure to strike a diplomatic tone.

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Things you wanted to say to frustrating clients, but didn’t.

“Take that %@$& order and shove it!”

It was actually closer to, “Unfortunately, due to a surprising amount of work currently on the books, we are unable to fit you into the schedule.”

Woulda Coulda Shouldas are collected from Big Picture’s Brain Squad and shared anonymously.

What’s the Brain Squad?

If you’re the owner or top manager of a U.S. wide-format printing business, you’re invited to join the Big Picture Brain Squad. Take one five-minute quiz a month, and you’ll be featured prominently in this magazine, and make your voice heard on key issues affecting wide-format professionals. Sign up here.

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