OEM Previously Owned Printer Programs

The OEM Programs
The following companies indicated they offer previously owned printers, and provided some details on each program. Contact the OEMs
directly for more information. Keep in mind that this represents only companies that were able to respond to our queries within our deadline
for this issue; other OEMs may offer similar programs.

AGFA
www.agfa.com

Previously owned program: Although Agfa does not have an official
program, the company does offer show equipment, demo equipment,
and some other customer equipment from time to time. “We encourage
customers to contact us if they have a need and we look at our
current inventory.”

DURST IMAGE TECHNOLOGY
www.durstus.com

Previously owned program: Yes, managed by Durst.
Where sourced: Trade-ins for other equipment or upgraded models,
secondary market/aftermarket sales, where Durst provides service
record and recertifies as a “pre-owned” unit.
Printers inspected: Yes.
Warranties offered: Yes, new warranties for new buyers.
Maintenance/service contracts: Yes.
Offer upgrades: Yes, as requested or required.
Manuals offered: Yes.
Shipping: Durst may handle coordination”?if, for example, the ownershop
has gone out of business. “Otherwise, terms for a unit moving
from old owner to new owner are negotiated as part of the deal.”
Additional charges: Peripheral charges would be no different than for a
new equipment purchase. “There are no additional charges simply
because the unit is used.”
Tips: “Ask for the unit's service record. Only Durst is authorized to service
its equipment; we keep complete records on all units, know their
histories, etc.”? it's like CarFax for used Durst products.”

EPSON
www.epson.com

Previously owned program: Yes, managed by Epson.
Where sourced: Refurbished products that have been returned to the
company from various sources.
Printers inspected: All products are inspected and tested to ensure
they perform properly; some may have minor blemishes due to previous
handling.
Warranties offered: Epson does not provide a warranty, “unless the
product arrives defective”?in which case, Epson will replace the product
with a replacement model.”
Maintenance/service contracts: No.
Offer upgrades: No.
Manuals offered: Manuals are offered and are available in PDF format
on the Epson website. Refurbished products may or may not contain a
media pack or the same software as new models.
Shipping: All refurbished printers are shipped from Epson.
Additional charges: Taxes and shipping charges may apply.
Tips: “Because we rarely have returns…we do not have refurbished
wide-format printers available very often.”

INCA DIGITAL
www.incadigital.com

Previously owned program: Yes, managed jointly by Inca and the local
distributor for each market.
Where sourced: From existing customers who are upgrading to faster
Inca models.
Printers inspected: Inca undertakes a formal audit of the machines;
this information is provided as part of the sales offer.
Warranties offered: “If the machine is older and out of warranty, as is
the case in most instances, the warranty is created for the new buyer,
and will run from the date of installation.”
Maintenance/service contracts: Yes, at usual rates.
Offer upgrades: Each machine has a full service before installation at
the new customer.
Training: Customer receives training as part of the installation
process, and will be able to take any other training courses offered.
Manuals offered: Yes.
Shipping: Sericol and any local distributors involved will organize all
coordination and shipping on the owner's behalf; actual costs are discussed
as part of the machine offer.
Additional charges: Tips: “Where possible, the customer buying a pre-owned press should
see the equipment he is buying. He may also wish to talk to the previous
owner of the machine. Print quality will need to be inspected so
that the customer knows how the pre-owned machine will perform.”

MACDERMID COLORSPAN
www.colorspan.com

Previously owned program: Yes, managed by MacDermid ColorSpan.
Where sourced: Printers used at trade shows, and printers that have
been traded in for different models.
Printers Inspected: All are updated with the latest Engineering Change
Orders (ECOs), any worn parts replaced, and then fully tested as a new
printer.
Warranties offered: A full factory warranty is offered, “as if the
machine were new; new warranty for the full term to the new buyer.”
Maintenance/service contracts: After the warranty period, customer
can purchase on-site maintenance contracts to continue full-coverage
service.
Offer upgrades: Yes, “this is done as a normal course of action.”
Crating charge: No.
Installation: Yes.
Training: Included at no charge.
Manuals offered: New manuals and the most up-to-date software are
provided at no charge.
Shipping: These printers originate from the ColorSpan factory in Eden
Prairie, MN. The customer purchases the printer and pays for freight,
just as with a new printer. The printers ship with a free set of inks and a
roll of media.
Additional charges: Shipping from ColorSpan factory.
Tips: “Avoid buying from a third party (such as off eBay), unless you
can personally inspect the printer before buying.”

MIMAKI
www.mimakiusa.com

Previously owned program: “We occasionally sell a machine as used,
but usually it is a demo.”
Where sourced: It may come in as an upgrade unit, “but we won't
resell a competing product.”
Printers inspected: Units are rebuilt to factory specs.
Warranties offered: Usually a 30- or 60-day warranty is offered on a
“used” item.
Maintenance/service contracts: Currently not offered, although
Mimaki is considering this option.
Offer upgrades: “Yes, if it is appropriate to bring a unit up to new
specs.”
Crating charge: No.
Installation: Varies.
Training: Varies.
Manuals: Yes, PDF or printed.
Shipping: Coordinated by Mimaki Tech Service department.
Additional charges: None.
Tips: “Be careful what you buy.”

MUTOH
www.mutoh.com

Previously owned program: Yes, managed by Mutoh.
Printers inspected: Yes.
Warranties offered: Yes, 1 year on all except the Toucan, which is 6
months. This warranty covers on-site parts and labor. New warranties
for most recent buyer.
Maintenance/service contracts: Yes.
Offer upgrades: Yes.
Manuals offered: Yes.
Shipping: FOB Phoenix.
Additional charges: None.
Tips: “Make sure a full warranty is offered on anything purchased.

SCITEX VISION
www.scitexvision.com

Previously owned program: Offered on a case-by-case basis. “We do
not have a global program for promotion and sales of used systems.”
Where sourced: Used systems from trade-in programs are sometimes
offered to current customers. “Also, systems used in our demo rooms
or in shows are also available. In all cases, it is only Scitex Vision previously
owned equipment.”
Printers inspected: Usually yes, “but it is managed on a case-by-case
basis and depends on the agreement reached with the customer.”
Warranties offered: Usually yes; typically, this is a new warranty
given to the most recent buyer.
Maintenance/service contracts: “Yes, similar to those offered to current
customers that have our equipment for a similar time.”
Offer upgrades: Depends on the specific deal and the status of the
system.
Manuals offered: Yes.
Shipping: Local Scitex Vision office usually coordinates the logistic
aspects. If the used system is sold between a Scitex Vision customer
and a new site, shipping coordination may be done directly between
the involved parties.
Additional charges: In most cases, shipment and installation are charged
separately, “but training is always part of the deal at no extra cost.”
Tips: “Look for ROI on the used system and the selling company's
service infrastructure.”

VUTEK
www.vutek.com

Previously owned program: Yes, managed internally.
Where sourced: “We only source printers from customers as a trade-in
for new equipment. Even then, it is done on a case-by-case basis,
depending on the market for resale.”
Printers inspected: Yes, unless there is a very special circumstance.
“All used equipment is remanufactured to original specifications
before being offered for sale.”
Warranties offered: Yes, if it goes through the remanufacturing
process. New warranty for the most recent buyer.
Maintenance/service contracts: Yes. If the printer has not been
remanufactured by Vutek, then it must undergo an inspection by
Vutek's service organization and be brought up to specifications
before a warranty is offered.
Offer upgrades: Yes, assuming it is an upgradeable model.
Crating charge: No.
Installation: There is no charge for labor, however, the customer is
responsible for travel and living expenses of the field engineer during
the installation.
Training: If a remanufactured printer is purchased, the customer is
entitled to two free training slots, which includes a 5-day operator
training course, and all lodging and meals during the course. Travel to
the training course is the responsibility of the customer.
Manuals offered: Yes.
Shipping: The printer typically ships directly from Vutek's factory to
the customer. Vutek coordinates the shipping unless the customer
chooses to do so.
Other: The customer is responsible for the shipping charges from Vutek
to their premises. “The customer also has the option to purchase a
spare parts kit to minimize downtime in the case of a service event.”
Tips: “Much like purchasing a car, it's very important for the customer
purchasing a remanufactured unit to ensure they are not simply
inheriting the problems of the previous owner. Minimally, the printer
should be inspected by the manufacturer prior to purchase to obtain a
report of any pre-existing problems.”