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FESPA Announces Agenda for Personalization Experience Conference

Three-day program will explore how brands can benefit from personalization.




(PRESS RELEASE) FESPA has published the program for its first Personalization Experience conference, taking place from 23 to 25 May 2023 at Messe Munich, Germany. Throughout the three-day program (23–25 May), delegates will learn about the psychology and behavioral science that makes personalization so appealing, the commercial value of personalization, and how digital transformation, technology and software solutions enable customization.

The conference will be moderated by FESPA’s Personalization Ambassador, Richard Askam. Richard was one of the creative brains behind the ShareACoke campaign for Coca-Cola and has worked on several personalized marketing campaigns for brands including Marmite, Nutella, Lynx and Dove. Confirmed sessions, which will be hosted in English, include:

  • Why you need to rethink personalization – In this session, Peter Cross, Customer and Retail Expert, will delve into the mindset of the modern consumer and why it’s time for the industry to start taking personalization seriously. He will talk about consumer expectations and why it’s essential to build meaningful customer relationships to differentiate your brand.
  • For the Youngest Generations – Gen Z and Gen A – Personalization is Everything – Chloe Combi, Author and Gen Z/A Expert, will examine who the youngest generations are and how they engage with and maintain a close relationship with brands, explaining why a personalized approach is central to this.
  • The Cocktail Party – Understanding the Customer Journey: The Foundation of Effective Personalization – Hear from Gianfranco Cuzziol, Personalization Consultant at Natura & Co, as he explores the power of personalization in marketing and how it can be harnessed to drive customer engagement and loyalty. He will examine the importance of understanding the customer journey, and delve into the key components of a customer data strategy.
  • People, Planet, Profit: How All Can Benefit from Print Personalization – Find out how Tony’s Chocolonely’s personalization service is driving sales and customer loyalty, opening up new market sectors and delivering key brand partnerships in this session with Hannah Green, Digital Sales and Experience Manager at Tony’s Chocolonely UK.
  • From Industry 4.0 to Industry 4.U – Next Generation Customization & Personalization – In this keynote, Frank Piller, Professor of Management, RWTH Aachen University, explains the key components of Industry 4.U, how new data-driven business models can take customization and personalization to the next level, and how pioneering companies are using Industry 4.U to create new business models.
  • Sending Emotions for Next Day Delivery – How Personalized Gifting Connects – Hear from Sabine Huijskes, Innovation Manager Physical Product and Process at Greetz and Konrad Klimkowicz, Innovation Project Manager at Moonpig, about how companies can integrate emotionally charged and single-item personalization into a fast-paced operational production environment and finding the right balance between innovation and order fulfillment efficiency.
  • Personalization and Creativity – In this keynote, Justin Cairns, Head of Offline Production at Ogilvy UK, covers award-winning case studies showing how creativity can take personalization in print to the next level and that personal data isn’t always necessary to make a big impact.

Speakers from brands including ProQure, PRINTFUL, Landa Digital Printing, Ipsos, Printess and Canon will also explore topics such as the behavioral science behind personalization; the power of print in a personalized world; driving impact and customer loyalty through content; and the technology and businesses models making personalization accessible.

Alongside the individual speaker sessions will be a series of “in conversation with” sessions led by Richard Askam who will be joined by consumer and tech experts, retailers and manufacturers.

The full Personalization Experience conference schedule can be found here.

Duncan MacOwan, FESPA’s Head of Marketing & Events comments: “Consumer demand for personalized, instant, and augmented experiences has increased over the last years and brands that have embraced personalization have sharpened their competitive edge and increased their market share. That’s why, with our first-ever Personalization Experience conference, we want to help delegates grasp the commercial value of personalization and demonstrate how they can seize the exciting opportunities it presents in the industries they’re active in. We’re delighted to have a really strong line-up of international speakers from different sectors and backgrounds who will share real-life business cases, insights and actionable advice with our visitors.”


The Personalization Experience conference will run alongside an experiential exhibition space, where visitors can explore the personalization-enabling solutions from suppliers, including Antigro Designer, Brother, DreamScape, Infigo, OKI, Optimus, Printbox, Print & Logistics, Taopix and XMPie.

A three-day pass for the Personalization Experience conference area will be priced at €495, giving delegates unlimited access to the conference, the Personalization Experience exhibition area, and the co-located FESPA Global Print Expo and European Sign Expo 2023 exhibitions. Tickets to the Personalization Experience conference and exhibition are €395 for visitors who register before April 23rd. To receive €50 off your ticket up until the event, visitors can use code PERA500. There is no need to pre-book individual sessions.

For more information on Personalization Experience 2023 and to register, visit: here.


Founded in 1962, FESPA is a global federation of Associations for the screen printing, digital printing and textile printing community. FESPA’s dual aim is to promote screen printing and digital imaging and to share knowledge about screen and digital printing with its members across the world, helping them to grow their businesses and learn about the latest developments in their fast growing industries. 

FESPA Profit for Purpose

Profit for Purpose is FESPA’s international reinvestment program, which uses revenue from FESPA events to support the global speciality print community to achieve sustainable and profitable growth through four key pillars – education, inspiration, expansion and connection. The program delivers high quality products and services for printers worldwide, including market research, seminars, summits, congresses, educational guides and features, in addition to supporting grassroots projects in developing markets. For more information visit, here. 

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