Connect with us

Line Time

What to Say to Turn a Mistake Into a Win

Reframe errors as opportunities, not disasters.

mm

Published

on

“We never start with no.”

WHEN TO SAY IT: In staff training when showing how to handle tricky requests without sparking conflict.

WHY SAY IT: “No” is a door slam. Teaching staff to lead with alternatives solves more problems and keeps customers calm.

Source: Business consultant Kate Peterson

Advertisement

SPONSORED VIDEO

Printvinyl Scored Print Media

New Printvinyl Scored wide-format print media features an easy-to-remove scored liner for creating decals, product stickers, packaging labels, and more. The precision-scored liner, with a 1.25” spacing on a 60” roll, guarantees a seamless and hassle-free removal process.

Promoted Headlines

Advertisement
Advertisement

SUBSCRIBE

Advertisement

Most Popular