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Print Pros Share the Three Words They’d Say to Their Best — and Worst — Customers

From heartfelt gratitude to hilarious honesty, printers get real about customer relationships in just three words.

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What are the three words you would like to say to your best customer?

  • Relationship, trust, excellence. — Derek Michalanney, Signageworld, Regency Park, South Australia
  • That’s no problem! — Rick Mandel, Mandel Graphic Solutions, Glendale, WI
  • You are amazing! — Linda Fong, Justipher Inc., Dba Fastsigns Oakland; Fastsigns Hayward, Oakland, CA
  • We did it. — Morgan Masciana Dcg One, Seattle, WA

What are the three words you would like to say to your worst customer?

  • Money does talk. — Linda Fong, Justipher Inc., Dba Fastsigns Oakland; Fastsigns Hayward, Oakland, CA
  • Manufacturing takes time. — Wade, Neff, Strategic Factory, Owings Mills, MD
  • Thanks, but no. — Tommy Melendez, Master Graphics Nyc, Bronx, NY
  • Bye-bye. — David Kaiser, Digitype Design, Tualatin, OR

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If you’re the owner or top manager of a U.S. wide-format printing business, you’re invited to join the Big Picture Brain Squad. Take one five-minute quiz a month, and you’ll be featured prominently in this magazine, and make your voice heard on key issues affecting wide-format professionals. Sign up here.

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