Ultimaker Releases New Technical Support Mobile App

Ultimaker, a leading 3D printer manufacturer, launched a new mobile app that provides easy access to tech support at home or on-the-go for their users. The app offers set-up instructions, step-by-step guides and troubleshooting for every printer in the Ultimaker line—the Ultimaker Original+, Ultimaker2, Ultimaker2 Go and Ultimaker2 Extended. Releasing the new app upholds Ultimaker’s commitment to making 3D printing easy and accessible for anyone who wants to push the boundaries of creation. The Ultimaker app is available for iOS and Android and can be downloaded for free at the App Store and Google Play.

“Our team created the Ultimaker app to provide customers with a resource that includes answers to any question they may have as well as step-by-step guides for the endless capabilities of Ultimaker printers,” says Ultimaker CEO Siert Wijnia. “This is the perfect tool to introduce more people to the world of 3D printing and continue to make 3D printing easy and accessible for everyone.”
The Ultimaker app’s features include:

• Get Started: The app includes a list of what is included in the box and step-by-step guides to get started assembling and creating with Ultimaker.
• Support Guides: 3D printing guides including the basics, maintenance, troubleshooting and other guides are provided with simple steps.
• Stories: Catch up on the latest inspiring 3D printing stories and get new ideas from the Ultimaker professional community.
• Personal Support: Get help from an expert for any personal 3D printing problems.

When customers buy an Ultimaker product they’re entitled to free technical support for as long as they use it. In addition to the new app, Ultimaker hosts online forums that provide a great culture of helping and sharing from experienced makers. Most of the contributors are very technically minded and happy to offer tips and advice. Ultimaker also has detailed support pages available at users’ convenience, curated and created by expert makers. The customer’s official point of sale can offer technical support and knowledge. And lastly, Ultimaker has a technical support team to offer help by phone and email to help in isolating the cause of a problem, finding parts and providing solutions.