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Woulda Coulda Shoulda

Something You Wanted to Say to Frustrating Clients, but Didn’t

It probably would’ve made you feel better, but it also probably would’ve pissed off the customer.

Published

3 years ago

on

May 10, 2021

By

Big Picture Staff BIG PICTURE May 2021 Issue

guy holding notebooks

“Act like an adult or go back to first grade where they’ll put you in a time out and take away your snack time [when you misbehave]”

… to a customer who complained about a job that wasn’t completed to his liking, and then, when after an hour-long explanation, including a careful examination of all correspondence, of how the job was actually executed to his agreed-to specifications, he actually growled at me before leaving.

Woulda Coulda Shouldas are collected from Big Picture’s Brain Squad and shared anonymously.

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Big Picture Staff

Big Picture magazine has been serving wide-format printing professionals for more than 25 years, providing business-specific content to help boost bottom lines through its industry-leading magazine, website, email bulletins, Brain Squad and social media channels.

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