Line Time

Say These 4 Words to Inspire Confidence in Your Client

But only say them if you’re absolutely sure you can fix whatever the problem is.

Published

1 year ago

November 29, 2022

Big Picture Staff Big Picture November-December 2022

“Fortunately, I Work Miracles!”

when to say it: When a customer comes to you with a problem you’re confident you can handle. First of all, it’s funny. The humor will diffuse the customer’s anger or worry. Secondly, it’s positive. Lastly, it’s reassuring.

Source: Scott Ginsberg, aka “That Guy with the Nametag”, networking expert and author

Related Topics:line time sales

Big Picture Staff

Big Picture magazine has been serving wide-format printing professionals for more than 25 years, providing business-specific content to help boost bottom lines through its industry-leading magazine, website, email bulletins, Brain Squad and social media channels.

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