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Ricoh's Third Annual Interact User Community Event Brings Global Customers Together to Discuss the Future of Production Print




Ricoh today announced that its Interact User Community Event successfully returned to Boulder, Colorado, this summer, immersing print professionals in discussions of production print technology breakthroughs, best practices and trends. Interact’s value is rooted in its underlying belief that the best way to deliver successful solutions is to incorporate feedback from those involved in the daily processes of making them work.

The 2016 event provided attendees with networking opportunities, product education sessions and other informative conversations that dove more deeply into today’s best practices and provided insights into future industry growth. From next-level streamlining and automation of workflows to improving PDF document processing and discussing new inkjet technologies, Interact’s agenda covered production print’s hottest topics.

Interact brought together operations personnel and system administrators to collect product roadmap input and discuss how Ricoh can continue to enhance its portfolio to more effectively help customers grow their businesses, now and in the future. As technology continues to drive change in today’s production print environment, the collective success of tomorrow will depend on anticipating such advances. To best address this need, engineers were directly involved in discussions such as software’s integral role in production print workflows, the need to better understand the evolving requirements in paper to produce optimum print quality and drying characteristics with inkjet technology, and best practices for implementations. Specifically, product education sessions focused on the RICOH Pro VC60000, Ricoh’s InfoPrint 5000 and RICOH ProcessDirector.

Feedback was overwhelmingly positive from 2016’s attendees, who ranged from production print representatives for Fortune 500 organizations to those responsible for the printing operations of family-run businesses. Highlights include:
• “At Allison Payments, we are using Ricoh’s software solutions and continuous feed inkjet. Investing in these technologies has had a very positive impact on our production operations. We are glad we were able to attend Ricoh’s Interact to catch up on the latest enhancements, and to learn about how we can better leverage our solutions. The event was a valuable networking opportunity with other users from around the world. We look forward to coming back next year,” said Eric E. Rushing, Director of Computer Operations and Print Resources, Allison Payment Systems LLC.
• “[Interact] is a great way to network, learn new tricks, get product updates, and make suggestions that actually get into future releases. Keep up the good work,” said Steve Ho, Senior Systems Programmer Los Angeles Department of Water and Power.
• “Ricoh's Interact was an ideal platform to share experiences in production printing with users and professionals from all over the world, and we had the benefit of learning from different markets and production environments. The program was fitted to our needs and covered topics from color management services to substrate advances and workflow. This perfectly organized event, with its smart keynote speakers and extensive agenda, brought useful input into our daily production and expanded our global network of high-speed inkjet users. We are looking forward to more events like this in the future,” said Christian Haneke, Division Manager, one to one service + print, Service & Print Group, Haberbeck.

“At the Interact User Community Event, we strive to bring together a knowledgeable group of people who represent a cross-section of the print industry,” said John Fulena, Vice President, Production Printing Business Group, Ricoh USA, Inc. “An event like this allows people from different segments who might not normally interact to share ideas, which can lead to the kind of cross-functional understanding that makes industry-changing innovation possible. Each year, it’s exciting to see new, great ideas form and be shared in this type of forum. It’s a privilege to facilitate an event that fosters such ideation, and we look forward to future gatherings.”

For more information about Ricoh’s production print portfolio, including the RICOH Pro VC60000, Ricoh’s InfoPrint 5000 and RICOH ProcessDirector, please visit Or to register for the 2017 Interact User Community Event, please contact your local Ricoh representative.




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