Line Time

Is Your Client Being Difficult? Here’s How to Diffuse the Situation

This line can help reverse customer interactions that are heading south.

Published

2 years ago

November 18, 2021

Big Picture Staff Big Picture Nov-Dec 2021

Look, I’ve given you a lot of information here, and there is no need to rush. Why don’t you take a few days to consider everything I’ve told you, and then we’ll take it from there?”

when to use it: When you’re dealing with a potential client who has been given complex information to digest or someone who is simply being difficult for whatever reason. Use only when you sense that things are headed in a negative direction. Taking a break gives you and your partner a chance to reset the conversation and move beyond a potentially emotionally charged situation.

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Big Picture Staff

Big Picture magazine has been serving wide-format printing professionals for more than 25 years, providing business-specific content to help boost bottom lines through its industry-leading magazine, website, email bulletins, Brain Squad and social media channels.

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