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Inca USA Expands Customer Support

VP Ron Shepard adds staff and increases US inventory.

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Inca Digital has expanded its North American customer support staff, spearheaded by Ron Shepard, VP of customer support. With new hires Dimitar Hristev, response center lead, and Steve Sluzas and Daniel Lewis, who will offer customers remote access to engineer resources, Shepard aims to match the UK’s remote machine fix rate of 60 percent.

“I strongly believe that sales effort sells the first machine, but service sells the second,” he says.

Inca Digital also plans to increase its parts inventory in the US in order to reduce dependency on international shipments and provide faster response time.
 

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