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Woulda Coulda Shoulda

Can We Just Sign the Divorce Papers Already?

A PSP encourages a breakup with a client who constantly complaints but keeps buying.

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Things you wanted to say to frustrating clients, but didn’t.

“Relationships Are Not meant to Last Forever.”

To a customer who keeps coming back week after week saying someone else is offering considerably lower prices yet continues to buy and complain for weeks on end. I wanted to say, after working together for decades: “Relationships are not meant to last forever. If you want to leave us, it’s ok. Just stop asking for lower prices yet expecting to maintain the same level of service.”

Woulda Coulda Shouldas are collected from Big Picture’s Brain Squad and shared anonymously.

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Big Picture magazine has been serving wide-format printing professionals for more than 25 years, providing business-specific content to help boost bottom lines through its industry-leading magazine, website, email bulletins, Brain Squad and social media channels.

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